Table of Content

1. What Personal Information Do We Collect?

We collect personal information that you provide directly when using our services — for example, when registering an account. The information required may vary depending on the specific service, but you will need to provide the following details to create an account:

  • Contact Details: full name, residential address, age, date of birth, gender, email address, phone number, and postal code.
  • Payment Information: details needed to process online payments, including your credit card data and transaction records for deposits and withdrawals.

Additionally, to meet anti-money laundering regulations, we may request further documentation such as official identification (including a photo), proof of funds, and utility bills.

We may also supplement the data we gather from you with information from other sources, such as public records, demographic databases, or third-party providers for regulatory compliance, including “Know Your Customer” (KYC) checks, as required by law.

Furthermore, we may automatically collect information from your device, including:

  • Browser or Device Data: This includes your IP address, device type, browser type, and language preferences, which help us ensure the proper functionality of our services.
  • App Usage Data: When you use our mobile apps, we may log data about when your device connects to our servers, and what content or files are accessed or downloaded.

For details about our use of cookies, please refer to our Cookie Policy available on our website.

2. How We Use Your Personal Information

We use your personal data strictly for the purposes outlined in this Policy. Our primary use of the information is to deliver and improve our services, process financial transactions, respond to customer queries, and comply with legal obligations like anti-money laundering checks. Specific purposes include:

  • Registering your account and verifying your identity and age.
  • Administering your gameplay, notifying you of winnings or awarded bonuses.
  • Maintaining, optimizing, and personalizing our services and understanding how users interact with our website.
  • Tailoring content to your preferences and ensuring optimal display on your device.
  • Sending account-related communications, service updates, or marketing offers (you can control your marketing preferences via your account settings).

3. Who We Share Your Data With

We may share your personal data with third parties who help us provide our services, subject to appropriate data protection agreements. This includes:

  • Providers of voice call and SMS services.
  • Payment service providers based on your chosen deposit or withdrawal method.
  • Fraud prevention, risk management, and compliance service providers.
  • Partners enhancing your user experience, subject to your consent.

We may also disclose your data to governmental authorities, regulators, sports bodies, or law enforcement when legally required or when necessary to uphold the integrity of sports or gaming activities, especially if there are reasonable suspicions of rule violations or illegal activity.

4. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this Policy. Once your account is closed, we may keep certain data to comply with legal obligations, such as tax regulations, anti-money laundering laws, or to defend against legal claims.

5. Your Rights

You have several rights regarding your personal data, including the right to:

  • Access information about how we process your data.
  • Request a copy of your data.
  • Request corrections to inaccurate data.
  • Request deletion of your data.
  • Transfer your data to another provider.
  • Object to certain data processing activities.

Please note that these rights may have limitations depending on the circumstances and applicable laws. For example, we may refuse data deletion requests if we are legally obliged to retain your data.

To exercise your rights or if you have any concerns, contact us at: dataprivacy@bof-casino.uk.com.

Updates to This Privacy Policy

We may periodically update this Privacy Policy. Any changes will be communicated via updates on our website and, where appropriate, via email or other direct notifications. Changes become effective once published on our site.